Docovia AI Concierge

Docovia AI Concierge is a clinic-trained AI chat experience designed to turn website visitors into booked consultations. It answers questions in a consistent, on-brand voice while grounding responses in clinic-approved content.

The Concierge uses retrieval (RAG) to cite your FAQs, provider bios, services, pricing ranges, and pre/post care guidance, then guides patients toward the right next step—requesting photos, completing intake, or scheduling an appointment.

Built for regulated workflows, it includes multi-tenant controls, audit logging, and safety guardrails. When a request exceeds policy, it escalates to staff or routes the user into a live or asynchronous telehealth flow.